Website Policies

At Castle Remedies, we strive to provide excellent service and the highest quality product every time you place your order - When you're happy, we're happy!

These policies apply to orders placed on our website, castleremedies.com. For information about in-store policies that apply to purchases made in our brick-and-mortar location, or phone orders, please click the button below.

Free Shipping:

• We do not currently offer free shipping incentives, although this may change in the future.

Standard Shipping:

• We ship via USPS only.
• Cost of shipping is calculated by the carrier based on the weight and location.
• Most orders will take 2-8 business days to arrive from the date ordered.  
• Orders placed after 3:00 p.m. Eastern Time will be considered placed the next business day. 
• Occasionally, there may be out-of-stock items that will not be shipped. A full refund will be provided for the out-of-stock items.

Castle Remedies accepts payments by any of the following methods:

• Visa, MasterCard, and Discover Credit and Debit Cards.

We DO NOT accept payment by cash or check. 

Please note that this Return Policy only applies to web orders purchased from www.castleremedies.com and not phone or in-person orders placed in or called in to our brick and mortar store.  Customers should consult the return policy of the original place of purchase.

• New, unopened nutritional supplements, topicals, and personal care items that were purchased through www.castleremedies.com can be returned within 30 days of purchase for a full refund.  
• Books can be returned within 7 days of purchase and must be in like-new condition.
• Castle Remedies brand single homeopathic remedies and kits are not eligible for return.

Customer is responsible for the cost of return shipping, unless special circumstances apply.  Payments made with a credit card will be refunded to the card used for your order.  Returns will not be accepted after 30 days. 

Special Circumstances

Damaged and wrongly shipped items may be requested to be returned to us within 30 days at no cost to the purchaser unless there are reasonable circumstances why this cannot be done.

If you experience an adverse reaction to a supplement you purchased at Castle Remedies, please contact us with the details and we will work to find a solution.

Start a Return

Contact us at https://castleremedies.com/pages/contact-us or call 734-973-8990 with your order number.

By placing an order, you agree to the following terms:

Personal Use: Products are intended for personal use only.  Resale is strictly prohibited. Repackaging is strictly prohibited.  By purchasing our products, you agree that these products are being purchased for personal use by yourself or a family member.   We reserve the right to cancel orders and suspend accounts suspected of purchasing for resale purposes.

Our Promise: We guarantee the authenticity, quality and purity of our brands and their products.

Health Outcomes: Castle Remedies and its employees are not healthcare practitioners and do not recommend, prescribe, or treat disease or illness. We suggest consulting with your healthcare practitioner before starting any nutritional supplement. Each person has individual health needs which should be assessed by a qualified holistic healthcare practitioner. We are unable to guarantee any particular health outcomes.

• Due to brand agreements, we are currently unable to offer discounts on many of the products through our website. Our weekly email newsletter lists limited time special deals available for in-store purchases or phone orders. To take advantage of these deals, please call (734) 973-8990 to place your order over the phone.
• Senior discount and student discount do not apply to purchases made on our website www.castleremedies.com.
• Purchases made on our website www.castleremedies.com do not earn points in our loyalty program.
• View in-store policies to learn more about our discount and loyalty programs.