Common Issues During Website Check Out
- The most common reason for a declined payment is an issue with your billing address. Ensure that the numbers in the street address and the zip code match what your bank or card issuer has on file.
- If your billing address is a PO Box, try these tips: remove any punctuation from "PO." For example, write "PO" instead of "P.O." Try putting the numbers in front, for example "123 PO Box."
Need Help?
We're very sorry that you're having trouble checking out online. You can reach out with any questions or you can place your order over the phone.
Contact us by phone at (734) 973-8990 or email: info@castleremedies.com
Our business hours are Monday - Friday 9AM to 6PM Eastern, Saturday 11AM - 4PM Eastern, closed Sunday.