March 13, 2020
Castle Remedies is currently closed to foot traffic and will remain so indefinitely, until it is deemed safe to reopen. We are accepting and processing orders by phone for shipment or contactless pick up. We will update this post with any news.
As of May 2021: The wait continues... We are monitoring the rates of vaccination and new cases in Michigan and the USA. Dr. Linkner has deemed it is still too early to reopen Castle Remedies to the public. We're happy to report that our employees are all fully vaccinated.
We encourage you to place your order via phone for shipping or contactless pick up. Please leave a brief message on our voicemail with your full name and phone number and we will return your call as soon as possible, in the order it was received. Please take advantage of our website to make a list of what you would like to order. We have a list of available single homeopathic remedies here. We typically return your phone call within minutes or hours, but occasionally it may take up to 1 business day during high volume call times (Tuesday is our busiest day). We will call you back in order to place your order and receive your payment information. If we don't reach you the first time, we will leave a message and try again.
Shipping within Michigan typically costs only $8 and arrives within 2-6 business days. Shipping is calculated on weight and distance traveled. We are currently experiencing a high volume of orders (and we're sure the postal system is, too!) so please expect an additional 1-3 day wait time for delivery.
CONTACTLESS PICK UP
We offer contactless order pick up. Once you have placed your order via phone, we will call you when your order is ready to pick up. During this call, we will provide you with pick up windows for the rest of the week as well as instructions on how to pick up your order. The pick up area is on the north side of the building, at the upper entrance. When you arrive to pick up your order, you should stay in your vehicle. There will be a phone number provided to TEXT your full name to. A staff member will bring your order to the outdoor pick up area designated with a sign. Once the staff member goes back inside, you can exit your vehicle and pick up your order. Then, you can back to your vehicle and inspect your order. If there are any issues, text or call the phone number again.
SENIOR DISCOUNTS, SPECIAL DEAL DAY, COUPONS, ETC.
If you are calling to take advantage of your Senior Discount, Student Discount, or coupons, please don't worry a bit! For Senior Discount, please CALL ON TUESDAY leave us a voicemail with your name and phone number. We may not be able to call you back until Wednesday, but don't worry -- you will receive your discount! Same for Student Discount: simply CALL ON SATURDAY and leave your voicemail. We can accept coupons over the phone, just remind us that you have them and there will be a number you can read us from the coupon. For our weekly "ONE DAY DEAL" special, which occurs on just one day per week, simply call ON THAT DAY and leave your voicemail with name and phone number.
PRODUCT SHORTAGES: OUT OF STOCK ITEMS
Due to both increased demand and issues with some supply chains, we have some out of stock items. We are doing our best to order and get these items back in stock as soon as possible. Please let us know if you would like to be notified when your desired item is back in stock. If it becomes a long-term out of stock situation, we will search for a temporary replacement product that is the closest possible match.
We currently do not have any purchasing limits in place.
TEMPORARY RETURN POLICY
Due to COVID-19, we cannot accept returns on any items that are deemed non-disinfectable. This includes, but is not limited to: books, hats, gloves, scarves, and select earrings and gifts. We cannot allow customers to try on clothing items at this time. We recommend scheduling a virtual shopping appointment, which allows you to see the clothing items in more detail before buying.
We introduced a new feature to our website: the virtual store gallery. To check it out, scroll to the bottom of our front page, or navigate to the gallery in the Menu --> Our Products --> Virtual Store. We took pictures of each shelf of supplements in store so that you could have a "Castle Experience" online! The prices of products are displayed in each picture to help you shop. Product tags are used to link the product webpages from our website so you can easily access more information about each product.
VIRTUAL SHOPPING APPOINTMENTS
We are offering free 30-minute long virtual shopping appointments via Zoom. Schedule your appointment here. A staff member will meet with you on Zoom at the appointed time, and whisk you around the store using an iPad. It's a fun experience with no requirements or sales pressure.
THANK YOU!! STAY HEALTHY!
We truly appreciate the trust and loyalty of our clientele. So many of you have been supporting us for decades. As a small, local business with a single location and only a handful of wonderful employees, we depend on you just as much as you depend upon us. We promise to work hard to serve you to the best of our ability. We appreciate your patience as we navigate this evolving situation day-by-day and come up with new strategies that work for everyone involved. We hope that you stay happy and healthy.
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